Every piece from Juniper Seed Goods can be returned for a refund within 30 days from delivery. The steps are below.
1. The Return Window
Day one is the date the carrier records the parcel as delivered. Ask for a return before the window ends. If the request was in time, the parcel can still be travelling back to us after that.
2. Which Pieces Can Come Back
All opened or unopened products are eligible for return and refund. We do not require that an item be unused, unworn, or in its original packaging in order to qualify.
Worn pieces are accepted. Trays, pouches, care items and boxed gifts are covered as well. The one thing we need is proof of purchase: the order number or the confirmation email.
3. Sending Something Back
- Write to support@juniperseedgoods.com or call +1 (877) 798-3361. Give the order number and list what is coming back.
- You get an RMA (return authorization) number and our return address, normally by the next business day.
- Put the RMA number on a note inside the parcel. Tracked postage is a good idea.
A parcel with no RMA number may be refused, or held while we work out whose it is. Get the number before you post.
4. Refund Timing and Method
When the parcel arrives, we match it to its RMA and refund the original payment method. The refund is sent within 5–10 business days of arrival, and an email confirms it. Your bank or card issuer then decides how soon the credit shows, which can add a few days.
5. Exchanges
Pieces are not swapped directly. Return the one you have for a refund, then order the one you want. The new order ships free at the standard rate.
6. Return Postage
Change of mind: you pay to send the item back, with any carrier. Pick one with tracking.
Our mistake or a fault: if the wrong item came, or it arrived damaged or defective, we email a prepaid label. The return postage costs you nothing.
7. Damaged or Wrong Items
Tell us within 30 days of delivery if an item is damaged, defective or not what you ordered. Send the order number and a clear photo of the problem. Add a photo of the box if it was crushed or opened on the way. You then choose a replacement or a full refund, and we cover the return postage.
8. Refund Not Showing
Have a refund confirmation but no credit yet? Try these in order:
- Read the statement again. A refund often posts as its own line, not as a change to the original charge.
- Ask your bank or card issuer. Posting a refund can take them a few business days.
- If you paid with PayPal, look in your PayPal activity.
- Still nothing 5–10 business days after our email? Write to support@juniperseedgoods.com and we trace it with the processor.
9. Contact Us Before Disputing a Charge
Please talk to us before opening a dispute or chargeback with your bank or card issuer. Email support@juniperseedgoods.com or call +1 (877) 798-3361, Monday – Friday, 9:00 AM – 6:00 PM EST. Bank disputes commonly take 30 to 90 days to resolve. We can usually settle the same issue in a reply or two.
10. Contact
TruleyMart Inc, a Delaware corporation, trading as Juniper Seed Goods
8 The Green, Ste A, Dover, DE 19901, United States
Email: support@juniperseedgoods.com
Phone: +1 (877) 798-3361
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST